Refund & Return Policy – Chenab Bridal

At Chenab Bridal, each outfit is carefully crafted, and most of our products are made to order, including custom stitching and personalized designs.

Returns & Exchanges

As our outfits are made according to customer specifications, returns or exchanges are not generally offered.

However, in the rare event that you receive:

• a defective item, or

• a product with a manufacturing fault

we request that you notify us within 48 hours of receiving your order, along with clear photos or videos of the issue.

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Eligibility for Review

To be considered for a review:

• The item must be unused, unworn, and unaltered

• It must be in its original condition and packaging

• Proof of purchase is required

Any request submitted after the 48-hour window may not be entertained.

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Reporting an Issue

To report a concern, please contact us through our official communication channels.
Once your request is reviewed and approved, further instructions will be shared accordingly.

Items sent back without prior approval will not be accepted.

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Shipping Responsibility

Return shipping costs, if applicable, are the responsibility of the customer.
Chenab Bridal is not liable for courier delays, lost parcels, or damages caused during transit.

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Damages & Handling

We strongly advise customers to inspect their order immediately upon delivery.
Damages caused during shipping or handling by the courier service are not covered under this policy.

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Refund Process

If a refund is approved after inspection, customers will be notified accordingly.
Approved refunds will be processed through the original payment method within a reasonable timeframe.

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Final Note

Chenab Bridal reserves the right to assess each case individually to ensure fairness and transparency for both the brand and our valued customers.